Location - Johannesburg (Hybrid)
Closing Date - 8 November 2024
Please Note: Preference will be given to applicants from Underrepresented Groups
Job FamilyInformation Technology
IT Operations
Manage Others
FAIS AffectedJob PurposeTo manage a team of technical subject matter experts and team leaders in support of stated objectives. To deliver frontline team results through enabling others.
Job ResponsibilitiesAchieve client satisfaction objectives in support of strengthened business IT collaboration.Support and improve delivery capabilities by building sound professional relationships, understanding, and consistently meeting client needs.Support standardized process delivery and ensure increased capacity delivery.Deliver results by building trusting working relationships with other departments and teams.Build sound professional relationships with suppliers and stakeholders.Ensure proper financing of function by providing input into the compilation of budget for cost centre, in line with Finance requirements, based on planned projects and deliverables.Ensure that planned projects and deliverables for the year are achieved within planned budget.Meet quality and turnaround standards in line with Group Technology (GT) strategic plan.Circumvent penalties imposed by third party agencies.Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans by "doing more with less".Ensure transformational targets are met.Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.Stay abreast of developments in field of expertise, ensuring personal and professional growth.Improve results and address issues raised in culture surveys.Deliver a world-class service by creating a client service culture. Achieve operational excellence and support the implementation of business optimization improvement.Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year by managing business performance for a designated team of people.Achieve business performance targets within required risk and compliance parameters through planning and organizing.Improve delivery capacity of team. Ensure work is reviewed, executed, and corrective actions are implemented.Ensure effective and efficient operation of area in support of standardized delivery processes through systems, processes, standards, protocols, and procedures implemented. Improve service delivery in support of strengthened business IT collaboration.Meet all agreed risk and compliance targets and implement mitigation plans.Manage performance of staff by implementing performance agreements and ensuring a clear vision.Mentor and coach staff on identified performance gaps.Ensure that Business Unit stays abreast in field of expertise and deliver on the expectations from stakeholders by tailoring development needs as identified.Create an environment of teamwork, keeping staff informed and encouraging participation in decision-making processes and motivating staff to perform and contribute to the success of the business.Identify talent pool through conducting career conversations and using the talent grid principles and developing talent retention programmes.Ensure self and staff understand and embrace the Nedbank vision and values by leading by example.Manage the onboarding process of new employees.Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificatePreferred QualificationIT related Degree/Diploma
Minimum Experience Level5 years IT Support ExperienceStrong understanding of Digital/Data/Robotic applicationsAbility to create clear/concise documents and reportsProven people management ability and experienceTechnical / Professional KnowledgePrinciples of project managementRelevant regulatory knowledgeStaff resource planningBusiness writing skillsManagement information and reporting principles, tools, and mechanismsMultiple technologies knowledgeRole relevant related technologiesClient Service ManagementDaily Operations task planningAligning Performance for SuccessEarning TrustCustomer FocusBuilding talentFacilitating ChangeDriving ExecutionPlanning and Organizing
#J-18808-Ljbffr