Company: TagmarshalPosition: Technical Support Agent (Technical Support Skills Required)Commencement: ImmediatelyContract: Full timeWork hours: Flexible hours & Shifts: 2pm - 11pm / 6pm - 2am Monday - SundayLocation: Cape Town, South Africa.Remuneration: Commensurate with qualifications and experienceRole SummaryTagmarshal Group is looking for an experienced hardware Technician who is self-motivated, enthusiastic and willing to become part of a dynamic fast growing company based in the Cape Town area. The right candidate will be computer-literate, have IT experience and 3 to 5 years' experience in low-voltage hardware configuration, installations, field maintenance and repair. This is a technical position and only individuals with the necessary skills and experience need apply.WHY WORK WITH TAGMARSHAL?Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.ResponsibilitiesSystem & Hardware ConfigurationCreate virtual servers & setting up server domainsZoning and mapping our clients coursesPerform systems QA checksCalibrate our clients courses and hardware to ensure that systems are functioning optimally and resolve any technical challenges timeouslyProvision and configure mobile phones, tablets, PC's and GPS devices with the proper software, cellular sims, and configuration settings prior to shipping to customersFollow standard operating procedures and accurately log & update tasks and projects using the CRM systemDevelop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologiesMust be able to work closely with peers and management in the organization to ensure that high quality solutions are deployed and maintained using consistent technology and industry best-practice frameworksMay be required to travel and work extended hours and weekendsTest, repair and refurbish faulty hardware returned from clients and follow Return Material Authorization (RMA) processes for in-warranty itemsTroubleshoot hardware and system issues to find permanent, practical solutionsMonitor & roll out firmware & application updates to ensure that our devices and system perform optimallyInstallation Management & SupportRemotely manage our site visits by following our standard operating procedures and assist on site Technicians with troubleshootingPerform Hardware installations at client premises as and when requiredOffer technical support to internal staff and troubleshoot technical issues for clients via phone, in person, or remotely as requiredRequirementsComputer-literateStrong organizational skills to manage various tasks, schedules, and resources efficientlyTo firmly buy in, into the "A customer's problem is my problem" principleThe ability to collaborate with colleagues and a team player who communicates well at all timesTo build a good rapport with clients and represent Tagmarshal in a professional manner at all times.Effective communication skills (verbal & written) to be able to efficiently interact with team members, managers, and external stakeholdersThe ability to identify and resolve operational issues, areas of improvement and recommend workable solutionsAnalyze data, track key performance indicators (KPIs), and make data-driven decisionsAttention to detailMaintain the Integrity of our data for accurate data analysis and KPI reportingEffective time management and the ability to prioritize tasks & projects in line with business prioritiesThe ability to adapt to changing circumstances and handle unexpected challengesLeadership skills to manage teams and projects effectivelyAbility to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-usersDriven and self-motivatedGreat customer service and interpersonal skillsTo maintain a positive and professional demeanor and professional appearance at all timesAbility to work independently and without supervisionTo be outcomes driven - challenges: take the initiative to identify solutions to problems and own the process of implementing the fixAbility to apply strong troubleshooting, problem-solving and critical thinking skillsRequiredRELEVANT EDUCATION AND EXPERIENCE:MatricExperience with CRM systemsA good understanding of DC low voltage wiring circuitsField installation and maintenance experienceExperience in the automotive or electronic security industryExperience in desktop/laptop/tablet setup, configuration and software repairAdvantageousExperience working with remote teamsGraduate StudiesSupervisory or team leadership experienceIT certification & Skills (CompTIA A+, Linux skills, VMWare, endpoint device management)
#J-18808-Ljbffr
