Technical Support Agent

Our client in the gaming industry would like to recruit a Cape Town based Technical Support Agent in their Technical Support Department with previous Technical Contact Centre experience. This position reports to the Gaming Technical Support Manager.Responsibilities:Effective management of customer faults and queries (Escalation/notification) via the CRM system to minimise machine downtime.Apply technical knowledge of the Limited Payout Machines (LPM's) when troubleshooting faults and queries.Effective use of the National Central Electronic Monitoring System (NCEMS) when performing tasks and resolving LPM faults.Demonstrate a high level of customer service at all times through adherence to contact centre SLA's and key performance indicators (KPI's).Ensure that player dispute resolution procedures are followed and performed timeously.Ensure compliance to internal and external policies, procedures and regulations with all related regulatory authorities.Only candidates with a Disability can apply.
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