Technical Support Agent

Our client in the gaming industry would like to recruit a Cape Town based Technical Support Agent in their Technical Support Department with previous Technical Contact Centre experience. This position reports to the Gaming Technical Support Manager.

Responsibilities:
• Effective management of customer faults and queries (Escalation/notification) via the CRM system to minimise machine downtime
• Apply technical knowledge of the Limited Payout Machines "(LPM's)" when troubleshooting faults and queries
• Effective use of the National Central Electronic Monitoring System ("NCEMS") when performing tasks and resolving LPM faults
• Demonstrate a high level of customer service at all times through adherence to contact centre SLA's and key performance indicators "(KPI's")
• Ensure that player dispute resolution procedures are followed and performed timeously
• Ensure compliance to internal and external policies, procedures and regulations with all related regulatory authorities.

Only candidates with a Disability can apply.