Technical Service Advisor - Heavy Vehicle Industry - Kempton ParkElevate your expertise as a Technical Support Advisor with a leading truck manufacturing company. We are looking for a knowledgeable and customer-focused professional to provide top-tier technical support to our clients and service teams. In this crucial role, you'll troubleshoot issues, offer expert guidance on product usage, and ensure that our customers have the technical support they need to keep their vehicles operating at peak performance. If you have a strong technical background in the automotive industry, excellent problem-solving skills, and a passion for delivering outstanding customer service, this is your opportunity to make a significant impact in a company dedicated to innovation and excellence.Job DescriptionTechnical support to branches, Dealers and clients.May be required to travel from time to time within the borders of RSA and cross border at short notice.Develop and maintain good relations with branches, dealership and clients.Attending technical meetings.Conduct technical analysis of failures and to provide necessary technical reports with relevant recommendations and solutions to reduce failures.Ensure compliance with internal and external audits.Maintain and monitor maintenance operating processes and procedures within the dealer network.Conduct internal audits and provide assistance and solutions areas lacking.Liaise with National Technical manager and National Aftersales Manager regarding all relevant technical issues.Visit customers where required / necessary.Developing and implementing action plans to technical issues.You may be required to perform other duties that may be required by Management.Ensure that all tasks performed comply with minimum standards required by the company.Assist with Technical / Driver training.Support your manager in a constructive manner, ensuring that the internal department relationships are properly maintained.Personally manage work efficiently.High quality of work ethic at all times.Effective internal and external relationship building via good communication.Participate in all relevant training programmes.Improving and developing the knowledge and skills of others.Ensure that all Health and Safety rules are adhered to all times.Proper adherence to company policies, procedures and company assets.Good housekeeping and filing.Be appropriately dressed at all times and to wear PPE when necessary.It is your responsibility with your manager to manage your overtime, conforming to the labour relation Acts.Good time/management skills.Minimum RequirementsQualified Diesel Trade Certificate.Code C (14) LicenseMin 5 years' experience in similar role in commercial Industry.Recon experience preferable.Experience with Electrical (CAN Bus systems).Master Tech & Engineering Qualification will be advantageous.Personal AttributesTeam Player.Report & Presentation skills.Confident and proactive approach – Anticipates issues and requirements.Desired SkillsTechnical supportReconCustomer serviceEmployer & Job BenefitsMedical Allowance and Provident Fund
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