Key Accountabilities/ Principal Responsibilities PRIMARY DUTIESManage technical maintenance and product developmentManage StaffManage AdministrationManage CAFM SystemContract, SLA and Matrix ManagementManage Health and Safety ComplianceManage Client Relationship SECONDARY DUTIESManage technical maintenanceManage all technical maintenance requirements and implementation within environmentEnsure staff are fully conversant with governing standards and ensure compliance with requirements.Ensure direct subordinates and contractors to ensure timeous execution of maintenance.Give advice, guidance and technical support to subordinates to enhance development of subordinates. Manage StaffDefine and allocate duties via formal job descriptions and structured task allocationManage performance via the formal performance management systemMentor and train staff technical and behavioral competenciesEnsure effective disciplinary and grievance management in order to maintain a positive working environment and enhance performance. Manage CAFM SystemEnsure that Preventative Maintenance is uploaded in the CAFM for all facilitiesMonitor quality of Maintenance on the CAFM and provide direction and support to ensure the smooth execution of maintenanceExtract reports for analysis and reporting AdministrationManage all administrative elements of the contractImplement administrative standards in Procurement, Accounts and CAFMManage the budgetEnsure implementation of quality management systems Health and Safety ComplianceEnsure compliance to all Health and Safety Standards.Implement Contractor Health and Safety Management system with staff and sub-contractors. (Management System attached) Client RelationshipMaintain a successful business partnership with the clientManage all aspects of partner interactions with the client.Identify value added opportunities and make proposals or presentations to the clientDevelop, implement and maintain best practice for client services.Check, manage and monitor compliance of the SLA.Develop an effective, customer based, proactive relationship at all levels with the client. Development and implementation of the quality management system and continually improving its effectiveness by:Communication to the organisation the importance of meeting the client as well as statutory and regulatory requirementsEstablishing the quality policyEnsuring the quality objectives are establishedConducting management reviewsEnsuring the availability of resourcesManagement Soft Services Manage Soft Services teams outputCleaning, Pest Control, Hygiene,Business Support ManagementDocument ControlKey Skills and ExperienceGrade 12BTech or ND in one of the technical disciplinesWiremans LicenseMin 3-5 year technical experience in Facilities management environmentEnhanced knowledge of:Air conditioning MaintenanceElectrical Maintenance and proceduresEquipment and machineryOHSA codes and Health and Safety ProceduresISO 9000, ISO 14000, ISO 18001Technical drawingComputer literateGood understanding of Labour Relations Act and HR policies and proceduresGood understanding of BBEEE requirementsPeople and Management SkillGood interpersonal skillsGood and proven Leadership skillsAble to take control of situationsAble to work under pressureAble to meet deadlinesStrong negotiating skillsAbility to create and maintain budgetsAble to manage Contractors and Service Units in line with agreed Service Level Agreements (SLAs)Ability to communicate on high level in both verbal and written formatCustomer focusedSelf-motivatedIntegrity and honestyKey result areasUnderstand interworking with various teams to ensure client financial compliancesUnderstanding that feedback and communication is critical to successAdditional Responsibilities and Skills The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels