JOB TITLE: TECHNICAL / SPECIALIST MAINTENANCE MANAGER WC (Western Cape)
REPORTING LINE: OPERATIONS MANAGER
ROLE PURPOSE
To manage and coordinate the technical / specialist maintenance related functions to ensure that our clients' buildings and projects in the Western Cape are effectively and efficiently maintained.
ROLE DELIVERABLES
Technical Maintenance
Plan, coordinate, and assign activities to the maintenance team (prioritize critical items).
Provide input into the development of the reactive and planned maintenance budget.
Co-ordinate department activities with other department activities and/or programs, including the scheduling of meetings and the resolving of problems.
Respond to emergencies timeously as needed.
Ensure that health and safety protocols are adhered to.
Train staff on safety at workplace skills (monthly and record).
Perform some technical maintenance tasks where needed.
Monitor and manage the quality of work performed by the maintenance team.
Key Performance Indicators
Maintenance procedures effectively implemented.
Work order roll-over from one year to the next is not more than 10% of total work orders received.
Ensure maintenance staff completes a minimum of 4 reactive work orders per day.
A safe workplace is created with few or no incidents.
Maintenance work is planned and scheduled to ensure quick response times.
Maintenance completed meets quality requirements.
Administration
Manage and report on actual expenses vs approved budget.
Prepare reports related to materials and supplies used to complete work.
Ensure an adequate supply of repair and replacement materials.
Report weekly on all critical issues on site.
Complete tasks in action item list timeously and report on this weekly.
Maintain good records related to all aspects of assets in the WC.
Attend to special assignments given by the Operations Manager as a matter of priority.
Inspect and evaluate reporting from supervisor and staff (i.e. timesheets, work orders, etc.).
Key Performance Indicators
Maintenance expenses are within the approved budget.
Stocktaking matches material requested, bought, and used.
Accurate reporting and records are maintained.
Reports are submitted accurately and in time.
Staff Management
Build an effective and successful team.
Manage staff disciplinary processes as per labour law requirements.
Address staff issues and concerns.
Performance management of staff including conducting monthly one-on-ones, conducting annual performance reviews, and defining performance objectives and outcomes.
Focus on skills development.
Key Performance Indicators
Staff performance outcomes achieved.
Staff are content, positive, and performance-driven.
Staff who do not score satisfactory during the performance appraisal are given special attention until they perform to the level as expected.
ROLE REQUIREMENTS
Qualifications and Experience
A minimum of a Grade 12 or NQF 4 is required.
At least 5 years supervisory experience, preferably in a technical maintenance environment.
Basic MS skills are required (Word, Excel, and Outlook).
ABET 4 literacy and numeracy.
Skills
Communication
Customer service
Relationship management
Financial accounting and budgeting
Planning and organizing
Problem-solving
Performance management
Gathering and analyzing information
Maintenance planning
Safety and security standards
Computer (MS Word, Excel, and Outlook)
Attributes
Emotional control
Assertiveness
Persuasion
Interpersonal skills
Attention to detail
Situational sensitivity
KEY INFLUENCES
Internal
Operations Manager
Regional Manager
Client Services Manager
Housing Manager and Supervisor
External
Tenants
Service providers
Stakeholders
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