Technical Specialist (Linde, JLG Machine)To support Eazi Access in developing the skills and knowledge of its staff through design, analysis, conducting, and evaluation of all specific technical training.Key Performance Areas (to translate into a measure of success)Conduct training needs analysisTechnical SupportPlanning, Scheduling & AdministrationMaintaining of training materialEazi University Technical FacilitationEvaluation and ReportingMain Outputs and Responsibilities for This PositionResponsibilitiesConduct training needs analysis.Collaborate with management to understand company strategic objectives, operational requirements, and procedures, and imminent changes that require training interventions.Collaborate with management and technicians to understand performance gaps, job-related training needs, and personal development needs of technicians.Collaborate with HR to obtain and understand the list of new starters.Technical SupportCollaborate with branches to understand support required.Provide technical support to internal and external customers.Provide on-the-job training and coaching.Planning, Scheduling & AdministrationCollaborate with management and HR (L&D) to understand resource availability to meet identified training needs (e.g., budget).Collaborate with management and HR (L&D) to plan structured annual technical training interventions for inclusion into the company Workplace Skills Plan and Eazi University Training Calendar.Communicate training plan and calendar to stakeholders and obtain confirmation of attendees from branches to support travel & accommodation bookings.Collaborate with management to plan coaching interventions and communicate the schedule to stakeholders.Make arrangements for printing of learning material and certificates.Collaborate with management to ensure training implementation is aligned to business needs, regulatory requirements, and quality management system.Collaborate with HR (L&D) to ensure training facilities and equipment are available & reserved for the plan.
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