Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: No
IntroductionTo ensure the enablement and delivery of innovative technology based digital solutions in order to satisfy business and IT requirements. Operationalize world class services to ensure Woolworths business systems are operating cost effectively and efficiently.
Key ResponsibilitiesEnsure effective Stakeholder Management to reduce risk
Communicate progress, status, events, planned activities and issues to all relevant parties.
Communicate technical decisions, discoveries, practices, processes, knowledge and information.Deliver New Technologies in support of business strategic objectives
Conduct the necessary research and development to deliver innovative solutions in line with both IT and Business strategies.
Test new technologies derived from approved business cases and manage implementation where appropriate, i.e., Software.
Keep abreast of non-technical factors that have a direct bearing on technological decisions such as budget constraints and business objectives by establishing business contacts and doing appropriate fact finding to ensure delivery within Time, Scope and Budget.
Understand and keep abreast of the Woolworths IT technical infrastructure by using the appropriate internal sources of information.Maintain Technologies to enable operational stability
Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.
Ensure set standards implemented and adhered in support of a healthy and stable environment.
Maintain and analyze internal records of problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.Provide thought leadership to ensure best delivery of industry practice
Ensure that team members, management and other staff members working in related areas of technical concern are informed on all relevant technical decisions, discoveries, practices, processes, knowledge and information for effective delivery.
Ensure that sustainability and impact of the administration of technical solutions are understood and taken into account when technical solutions are proposed.Deliver Solutions and Support Complex and Diverse technologies and Platforms
Be a subject matter expert of multiple technologies and platforms.
Investigate and remediate complex problems directly and indirectly linked to your area of responsibility.Manage tasks within a team to ensure effective and quality delivery
Keep track of tasks and identify risks and challenges that could compromise delivery.
Be an ambassador of the team and be capable of playing the role of liaison between customer, EUC and Infrastructure.Minimum RequirementsGrade 12 and relevant degree/diploma (3 years)3 years relevant experience (preferable experienced broadly across multiple areas of IT)Additional CriteriaThorough knowledge of Woolworths business systemsExtensive knowledge of all mainstream IT technologiesAbility to apply emerging technologies to business solutionsThorough working knowledge of technologies used at WoolworthsKnowledge of Woolworths IT landscape, including systemic understanding of key business linkages and dependenciesIs aware of and responsive to internal and external events and influences on the technical landscapeLooks beyond symptoms to uncover root causes of problems to be solvedDemonstrates a results-oriented mindset in planning and implementing activities/projectsMonitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informedListens attentively and checks understanding of the message being receivedPrepares clear, well-structured presentations using a variety of tools and techniquesDiscusses issues and exchanges information with partners to identify areas of mutual interest and benefitGenuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organisationAnticipates change and continuously remains prepared for changeDemonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to changeHands-on technology experience (including, but not limited to)Anti-virusMobile Computers (traditionally known as Scanners)Point of SalePrintingDigital eco-systemConnectivityEnd User DevicesShared ApplicationsRelevant business/retail knowledgeCommunicating, reporting and influencing
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