Job category: FMCG, Retail, Wholesale and Supply ChainLocation: Cape TownContract: PermanentRemuneration: Market RelatedEE position: NoIntroductionTo ensure the enablement and delivery of innovative technology-based digital solutions in order to satisfy business and IT requirements. Operationalize world-class services to ensure Woolworths business systems are operating cost-effectively and efficiently.ResponsibilitiesEnsure effective Stakeholder Management to reduce riskCommunicate progress, status, events, planned activities, and issues to all relevant parties.Communicate technical decisions, discoveries, practices, processes, knowledge, and information.Deliver New Technologies in support of business strategic objectivesConduct necessary research and development to deliver innovative solutions in line with both IT and Business strategies.Test new technologies derived from approved business cases and manage implementation where appropriate.Keep abreast of non-technical factors that impact technological decisions such as budget constraints and business objectives.Understand and remain updated on the Woolworths IT technical infrastructure.Maintain Technologies to enable operational stabilityPerform administration of technical solutions according to agreed plans and processes.Ensure set standards are implemented and adhered to in support of a healthy and stable environment.Maintain and analyze internal records of problem causes and resolutions to prevent recurrence.Provide thought leadership to ensure best delivery of industry practiceEnsure that team members and other staff are informed on all relevant technical decisions and practices for effective delivery.Ensure sustainability and impact of the administration of technical solutions are understood.Deliver Solutions and Support Complex and Diverse technologies and PlatformsBe a subject matter expert of multiple technologies and platforms.Investigate and remediate complex problems linked to your area of responsibility.Manage tasks within a team to ensure effective and quality deliveryKeep track of tasks and identify risks and challenges that could compromise delivery.Act as a liaison between customer, EUC, and Infrastructure.Minimum RequirementsGrade 12 and relevant degree/diploma (3 years)3 years relevant experience (preferably experienced broadly across multiple areas of IT)Additional CriteriaThorough knowledge of Woolworths business systemsExtensive knowledge of all mainstream IT technologiesAbility to apply emerging technologies to business solutionsThorough working knowledge of technologies used at WoolworthsKnowledge of Woolworths IT landscape, including key business linkages and dependenciesAwareness of internal and external events impacting the technical landscapeAbility to identify root causes of problems and present solutionsResults-oriented mindset in planning and implementing activities/projectsMonitoring and tracking progress to ensure delivery of commitmentsEffective communication skillsAbility to prepare clear, well-structured presentationsAbility to cultivate personal bonds with colleaguesPreparedness for change and resourcefulness in acquiring necessary skillsHands-on technology experience (including, but not limited to): Anti-virus, Mobile Computers, Point of Sale, Printing, Digital eco-system, Connectivity, End User Devices, Shared Applications, Relevant business/retail knowledge, Communicating, reporting, and influencing
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