IntroductionAn international automotive OEM based in Tshwane, Gauteng is looking for an Advanced Services Engineering & Training Manager to be responsible for Advanced Service Engineering for ZAF, SSA, NA & ME, Technical Training for ZAF & SSA and Recall for South Africa.Duties & ResponsibilitiesThe primary Responsibilities are:Advanced Service Engineering:Prepare to support all future New Model Launches.Ensure Service literature like Workshop Manuals, wiring diagrams, etc. is updated and available to Buy.Special Service Tools management.Ensure Service schedules are updated.Diagnostic tools, support, and validation.Loan a Tool program management.Collaborate with the International Markets Group Publishing Team.Technical Training:Manage the two training facilities.Ensure Dealer Network is trained and competent in all Specialties as well as New Model Introduction Training.Ensure training facilities are adequately equipped.Develop and include the latest Training programs in the Training curriculum.Manage our Purchased Service provider.Collaborate with the International Markets Group and US Training teams.Manage the training fleet.Field Service Actions (FSA) / Recall:Launch Recalls for South Africa on time.Ensure all is in place prior to launching an FSA.Manage FSA's within GCAMP.Manage our Purchased Service provider.Collaborate with the International Markets Group Recall team.Key Performance Indicators include:Advanced Service Engineering:All Special Tools are available and issued to dealers 2 months prior to new product launch.New Model Training concluded prior to launch.All Service literature available and updated prior to launch.Training (South Africa):Ensure 100% of Dealers achieve Training Competency.Trainer and Trainee Satisfaction.Achieve 2nd Tier metrics i.e., FIRFT, Class fill, Delivery days and % Technicians trained.Manage Projects i.e., Skills Competition.Manage Tier 1 and Tier 2 Training.Field Service Actions (Recalls):Launch Recalls timeously.Ensure all parts are available prior to launch.Manage all aspects of launching, managing and completion rates of recalls.Ensure Government Agencies are notified.Ad-Hoc Responsibilities:Manage the Upstream & Training Budget.Manage Occupational Health & Safety for the SEO facility.Desired Experience & QualificationQualifications and Experience:Engineering Degree or National Higher Diploma; MBA in addition is highly advantageous.Minimum 3+ years' experience in the Automotive Industry. Additional experience in the Technical Service industry or Dealer Service environment will be a definite advantage.Must possess a valid driver's license; ability to travel across Southern & Sub-Sahara Africa for several days at a time when required.
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