Technical Service Manager at SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area in SAP. ECS is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) is the single point of contact for all technical topics in context of the customer's S/4 HANA Private cloud engagement.
What you will do Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents.Understand the customer business, goals, and challenges to suggest technical solutions & services.Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes.Design optimal SAP configuration to maximize system performance and availability.Identify and position offerings by SAP that deliver value to the customer.What you need to bring Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).Minimum 3 years of experience in a customer-facing role.Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.Experience in de-escalating critical situations.Fluency in English mandatory, fluency in Portuguese & French highly appreciated.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).Hyperscalers certification (AWS, Azure, GCP) is a plus.Meet your team
ECS organization is a global organization and the regional TSM team is located in Spain, Italy and India. We are highly diverse and positive-spirited colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.
We ask for your application to be submitted in English language only.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 404637 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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