Position: Technical Service and After Sales Manager
Salary: Market related
Location: Midrand
Job type: Permanent
Industry: Power Generation
Reference Number: MJ.APG.TSAF.21112024
COMPANY DESCRIPTION: Our client is a manufacturer of gasoline, diesel, natural gas and marine generating sets as well as lighting towers and generator hardware. They are looking for a Technical Service and After Sales Manager to join their team.
JOB DESCRIPTION: The main aim of this job is to carry out all service operations by keeping customer satisfaction and brand value of the company at the highest level and be able to coordinate the service team, to successfully complete service activities by communicating closely with current and potential customers.
MAIN DUTIES & RESPONSIBILITIES: Creating service targets and preparing periodic service reports.Presenting prepared service reports to the relevant managers.Making business plans in line with the company's quality policy and targets, and acting within these plans to achieve the planned service targets.Conducting research in new or targeted markets and identifying potential customers.Establishing close communication with current and potential customers, developing these relations, and completing service activities.Planning and managing the necessary activities for malfunction, assembly, periodic controls, and commissioning processes.Providing necessary planning and coordination for the performance of periodic maintenance.Establishing a follow-up system for maintenance processes and implementing this system.Determining and supplying all kinds of purchasing needs related to the maintenance and repair of generators.Making necessary guidance and organization to eliminate malfunctions during installation, maintenance, and repair as soon as possible and at the most affordable cost.Following the periodical maintenance periods of customers with service contracts and ensuring necessary service is planned for due maintenance.Carrying out the purchasing and procurement processes of Personal Protective Equipment.Distributing Personal Protective Equipment to the service team in a timely and complete manner, ensuring its full use.Making necessary warnings in a timely manner for deficiencies in the use of Personal Protective Equipment by the service team.Preventing the use of old or lost personal protective equipment and replacing it with a new one.Informing the team about the current situation to achieve the determined service targets and providing feedback to the service team.Ensuring the efficient use of other work-related equipment given to the service team and following up.Training the service team in line with company strategies and customer expectations.Following customer satisfaction from the service team and solving complaints or problems conveyed.Making necessary controls and directions for the complete and correct preparation of service information forms.Continuously monitoring and reporting service performance parameters.Developing activities to increase customer satisfaction and analyzing results to maintain customer loyalty.Measuring and increasing the performance of sub-dealer service and spare parts.Periodically renewing existing maintenance contracts.Making periodic maintenance agreements with new customers.Ensuring the general maintenance of generators in the region.Following spare part purchase tenders in the region and creating the tender dossier.Creating pre-billing service and maintenance progress payment files for government institutions.EDUCATIONAL REQUIREMENTS: Grade 12 / Matric or equivalent.Degree / Diploma in Engineering (Mechanical / Industrial / Electrical).Certificates in Generator Service Trainings, Sales Techniques Training, Customer Relations Training (Added advantage).EXPERIENCE AND SKILLS REQUIRED: 10 Years' experience in a similar position.3 – 5 Years' experience in the power generation industry or similar.5 Years' management experience.Domestic and international travelling required.Driver's license + own vehicle.SAP and ERP / CRM Application knowledge.TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW: https://www.careers-page.com/the-globevest-group-2/job/L6Y56WY5
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