Job title : Technical Sales Support, Pyro & Ferrous Job Location : Gauteng, Centurion Deadline : January 02, 2025 Quick Recommended Links Jobs by Location Job by industries WHAT YOU WILL DO Providing high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for Pyro & Ferrous, through site visits and using Digital and Remote services (i.e.
Augmented Reality) Specializing to own technology areas to provide expertise support in site operations and technology related incidents and inquiries or problems Participating in technical warranty claim or customer complaint handling Act as a trainer for internal/external technical trainings, for products Expertise support for problem management, technical sales support, R&D and product development Support IB (Installed Base) Validation CTO (Configure to Order) and ETO (Engineered to Order) quotation development through solution definition and technical research?; inspection report reviews, recommendations and solution as requested? Supporting Field Services with Technical information/details Supporting the sales process and assisting with the technical information flow and part numbers Assisting with developing and influencing and negotiations when required Support overall sales funnel development Ensure timely progress of sales cases throughout the different phases Travelling throughout Africa and globally to support sales activities, problem determination, product training, etc.
on a case-by-case basis Support sales team and SAM (Site Account Manager) with the best technical solutions for the customer with spare parts and promote modernisation & upgrade Load all required info and drawings on SF (Sales Force) opportunities Work closely with PL (Product Line) for support, needed information and training Support Customer RFQ's and provide correct part numbers Review pricing on spares quotations Support expert services and proposals Customer site visit and inspections with SAM to support opportunities and build relation & sales pipeline Weekly regional sales calls to support OR and sales planning Review SF Opportunities 2-3 monthly and update on a regular basis Work on upside / back up opportunities to bring them forward into forecast Review sales history and identify hi-value repeatable sales opportunities Customer site visit planning and support WHO YOU ARE Matric (Grade 12) B Tech / BSc / BEng Metallurgical / Process Engineering, with a minimum of 5 year's field experience in Process Equipment or, Must have Sales experience Experience of applications in minerals processing Must have up to date understanding & knowledge as a technical product specialist Understanding and experience of sales and financials Familiarity with a broad range of Minerals Processing Equipment Familiar with the core processes of the sales process Experience in complex relationships Advanced verbal and writing skills Computer literacy and MS Office Skills are an inherent requirement Engineering / Technical jobs