Duties and Responsibilities:
Dealing with customers complaints and resolving amicably
Managing existing client base, by regular visits and consults
Growing base to include new and potential clients
Compiling and reporting on sales forecasts and call reports
React to customer needs timeously and effective
Maximising sales potential from the existing client base
Conducting on-going analysis of market trends and environmental factors to adapt strategies
Participating in sales strategies
Monitoring competitor behaviour in the market
Ensuring client sustainability and growth (where applicable)
Follow the quotation process, i.e. who we quote and how we quote to make sure we obtain the order
Provide guidance on pricing and requirement on bulk deals to big wholesalers
Drive to improve cash conversion cycles
Reviewing A/R aging and helping in the collection process of my database
Handling account queries as well as credit note approval
Meeting and /or exceeding sales targets agreed upon between the employee and the company
Ensuring profit sustainability
Follow through on orders from inception to delivery and payment threreof
The employee is required to take all reasonable steps to prevent or reduce any actual or potential loss, in accordance with the company's procedure, as well as the Lombard Notification Procedures
Ensure that orders received from client or customers are valid and legitimate, and are not fraudulent
Ensure that products are delivered to and/or collected by a duly aurthorised representative of the client or customer
Ensuring that the relevant person responsible for processing payment at the client or customer's business has received a tax invoice
Ensure that the payment terms are correctly reflected on the tax invoice, and that the client or customer is aware of its payment terms
Establishing a weekly follow-up procedure
Communicate with customer on a daily basis
Assist with customer tender and data gathering
Provide Volume and Value Forecast, (Value linked to Volume)
Required to work flexible hours as per the operational requirements of the company
Maintain a corporate culture and discipline in the workplace
Adherence to introduced and approved company guidelines, policies and procedures
Minimum Requirements:
Grade 12
Degree/ Diploma in Marketing/ Business
Experience:
3-5 years sales experience in cable manufacturing industry
Microsoft Excel Advanced experience
Manage large strategic accounts
Understanding of the buying and selling process
Customer service experience
Solid understanding of industry regulations
Experience in working with SYSPRO (trainings need to be identified)
Experience in budgeting, setting targets and reporting on performance
Experience in following ISO systems
Skills and Abilities:
Self-motivated or performance driven focus
Good interpersonal and communication skills, including technical writing skills
Highly motivated individual with positive attitude towards his/her job
Attention to details and accuracy in all aspects
Able to multi-task, work to deadlines and deliver results
Good time management skills
Analytical and decision-making skills
Problem solving skills - ability to define complex problems, collect data, establish facts, draw valid conclusions and make split-second decisions in a high pressure environment
Planning, organising and proactive skills