Duties and Responsibilities: Dealing with customers complaints and resolving amicablyManaging existing client base, by regular visits and consultsGrowing base to include new and potential clientsCompiling and reporting on sales forecasts and call reportsReact to customer needs timeously and effectiveMaximising sales potential from the existing client baseConducting on-going analysis of market trends and environmental factors to adapt strategiesParticipating in sales strategiesMonitoring competitor behaviour in the marketEnsuring client sustainability and growth (where applicable)Follow the quotation process, i.e.
who we quote and how we quote to make sure we obtain the orderProvide guidance on pricing and requirement on bulk deals to big wholesalers Drive to improve cash conversion cyclesReviewing A/R aging and helping in the collection process of my databaseHandling account queries as well as credit note approval Meeting and /or exceeding sales targets agreed upon between the employee and the companyEnsuring profit sustainabilityFollow through on orders from inception to delivery and payment threreofThe employee is required to take all reasonable steps to prevent or reduce any actual or potential loss, in accordance with the company's procedure, as well as the Lombard Notification ProceduresEnsure that orders received from client or customers are valid and legitimate, and are not fraudulentEnsure that products are delivered to and/or collected by a duly aurthorised representative of the client or customerEnsuring that the relevant person responsible for processing payment at the client or customer's business has received a tax invoiceEnsure that the payment terms are correctly reflected on the tax invoice, and that the client or customer is aware of its payment terms Establishing a weekly follow-up procedureCommunicate with customer on a daily basisAssist with customer tender and data gatheringProvide Volume and Value Forecast, (Value linked to Volume)Required to work flexible hours as per the operational requirements of the companyMaintain a corporate culture and discipline in the workplaceAdherence to introduced and approved company guidelines, policies and proceduresMinimum Requirements: Grade 12Degree/ Diploma in Marketing/ BusinessExperience: 3-5 years sales experience in cable manufacturing industryMicrosoft Excel Advanced experienceManage large strategic accountsUnderstanding of the buying and selling processCustomer service experienceSolid understanding of industry regulationsExperience in working with SYSPRO (trainings need to be identified)Experience in budgeting, setting targets and reporting on performance Experience in following ISO systemsSkills and Abilities: Self-motivated or performance driven focusGood interpersonal and communication skills, including technical writing skillsHighly motivated individual with positive attitude towards his/her jobAttention to details and accuracy in all aspectsAble to multi-task, work to deadlines and deliver resultsGood time management skills Analytical and decision-making skillsProblem solving skills - ability to define complex problems, collect data, establish facts, draw valid conclusions and make split-second decisions in a high pressure environmentPlanning, organising and proactive skills