JOB PURPOSEThe Product Manager leads their product team to achieve the value and viability of their products and is responsible for multiple products in their product portfolio. Specializing in both inbound and outbound product management capabilities throughout a product's lifecycle, the product manager will define, own and solve important problems while managing their products through its lifecycle. JOB PROFILEMaintain a full product life cycle perspective for all products in relevant product line(s) with a focus on value and viability.Establish and maintain relationships with the key business and technology stakeholdersProvide full transparency of the vision, mission, strategy, backlog, trade-offs, costs and value of all products in their portfolioManage the backlog of future capabilities or products needed to meet business demandLink products with relevant business strategy and related profit and loss goalsOrchestrate internal and external stakeholders to validate and refine product definitions and roadmapsDefine product roadmap based on business outcomesBuild the business case for a product and ensure the product is delivered in a manner that best achieves financial or other goalsHelp to identify the functional and manageability requirements for the business applicationKey contact for impactful incidents, communicating and liaising with stakeholders to understand the impact and working with specialists to resolve the problem.Responsible for ensuring that we deliver services into operations and production systems are operationally reliable, available and secure inline with Information Security Standards and requirements. Innovate within these standards utilizing ITIL, Agile and DevOps practices to their full value.Can demonstrate compliance with Information Security Policy Controls Standards, providing necessary evidence to support audit activities as required.Ensure preparedness to deliver and support the entire business capability of a product, including all its human, organizational, process and physical aspectsBuild and improve the strategy and governance for products and applicationsBring the product to market in collaboration with the marketing and change teamsEnsure ongoing product success as defined by the business caseMaintain the necessary knowledge and experience in the team in order to provide optimum product supportProvide communication on the product performance to relevant stakeholdersManage product decommission and lessons learned for other product areas and the organisationKEY KNOWLEDGE & SKILLSBachelor's Degree in Computer Science or Business Administration or Business Management or similar.Product Management qualificationITIL Foundation (or other ITSM qualification)5+ years in IT within product, project, analysis or application managementFamiliarity with the principles of design thinking and agile software deliveryEngaging executive stakeholdersExperience of product / application management disciplineExperience in guiding IT Operations in the ongoing operational management of applications and productsBusiness acumen and enterprise knowledgeRelationship buildingCustomer centric focusAbility to diagnose and resolve technical failuresTime managementPrioritisationLeadership and influenceFacilitation and persuasion skillsCollaboration with delivery teamsExcellent communication skillsVisionary / Holistic ThinkingStrategic planning and thinkingOutcome driven orientation
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