Manitou SOUTHERN AFRICA (MSA)
GENERAL ACCOUNTABILITY:
With a direct report to the Engineering & Services Director, this position will manage and lead the technical/product support team, and related activities.
DUTIES AND RESPONSIBILITIES:
· Ensuring that Manitou South Africa's customer/engineering projects are delivered on time, to the required quality standard (physical work and customer signoff), and customer satisfaction.
· Make informed decisions on technical queries, and warranties both internally & from customers.
· Responsible for managing technical & operator training with a focus on increasing the revenue streams within the department.
· Develop a strategy to assist with dealer development specifically with regards to technical capability thereby enabling a long-term pipeline to drive sales.
· Maintenance of organizational KPIs on the dealer ticket system, 8x8 assist line, and warranties.
· Managing the "War Room" function (telematics control centre) to improve machine availability within the MEA Region.
· Ability to utilize SolidWorks to conceptualize machine attachments and create fabrication drawings.
· Management of Fleet vehicles (Maintenance, replacement, and breakdowns).
· Manage a team of employees responsible for the maintenance of office buildings and gardens.
· To ensure that the facilities plant and machinery are available and reliable.
· Budgeting in line with group procedures to ensure cost saving in areas of responsibility.
Team management
Direct -6
EDUCATION:
· Engineering Diploma or Degree
· Project Management Qualification (PMP, CAPM) or equivalent advantageous
EXPERIENCE:
5 Years' Experience in a similar role or proven Machinery OEM experience
COMPETENCIES AND SKILLS:
Strong interpersonal skills, communication skills, critical thinking, and ability to fault find (problem-solving skills).
Superior technical skills, ability to read hydraulic, and electrical schematics, and a strong grasp of mechanical equipment.
A People management skill, the ability to work with people at various levels from the shop floor to senior management
Computer literacy with Microsoft Office including Outlook, Word, and advanced Excel. Project Planning software is a bonus.
Quality and productivity-focused.
Must have a deep understanding of systems and processes, combining critical thinking with industry expertise to ensure that proposed solutions are of sound integrity and fit requirements.
Ability to supervise people, sub-contractors, and resource planning skills. Self-driven, and ability to think proactively.
Commercial and legal Astuteness
INTERNAL/EXTERNAL CONNECTIONS:
Internal interactions: Works in partnership with almost all departments of the Headquarters to ensure close alignment
External interactions: Represents the company as appropriate in its relationships with major customers, suppliers, competitors, government agencies, professional societies, and similar groups.
LOCATION & EXPECTED TRAVEL:
· This position is based in Chloorkop, Proton Industrial Park, South Africa.
· Travel into Africa, and potentially travel into Europe for meetings
Job Type: Full-time
Application Deadline: 2024/06/30
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