Product / Feature Team Information (if applicable)Operations Management/Reliability Planning TLM ESSENTIAL SKILLS REQUIREMENTS:· Broad understanding of Technical Lifecycle Management (TLM) in IT· Prior experience in the role of an Infrastructure Architect/Solution Architect.· In-dept knowledge and practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware and Cloud Technologies (AWS, Azure, etc.)· Practical experience in the special context of TLM.· Practical experience in IT Operations.· Ability to conceptualise complex information, but also delve into the details when required.· In-depth knowledge and practical experience with frameworks and guidelines (ITIL standards) relevant for IT Operations.· Practical experience with the classical IT Infrastructure Operations, DevOps and Agile software development.· Any additional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS:· Fluent in English including Business reading and writing.· German Speaking advantage (not a pre-requisite)· IT experience advantage (not a pre-requisite)· Advanced skills in preparations and delivery of presentations to all organization levels· Communication methodology skills in big organisations/initiatives· IT Infrastructure Operations· IT Process Steering· IT Process Governance· Data Analysis The ability to analyse and visualise data sets. (Excel, Power-BI, etc.)· Service Now (SNOW) understanding· Ability to collaborate with a variety of stakeholders & customers at different organisational levels.· Ability to work as part of a team, inter dependant as well as independently and submit deliverables on time and in excellent quality. SELF STARTER.· Self-motivated and open minded for proactive investigations and to learn independently in a dynamic environment.· Above board work ethics this is of utmost importance.· Willing and able to travel extensively, for up to 2 weeks at a time (international).· Excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues / users. WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?· IT Experience (5 to 6 Years)· Higher qualification in computer sciences/Information Systems or equivalent qualification.· Fluent in English including Business reading and writing and presentation delivery.· IT Operational Experience as per ITIL· Project management experience.· Agile Methodology knowledge and experienceWHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?· Consulting on the IT architecture processes with the focus on Technical Lifecycle Management (TLM)· Support with the Planning, conducting and after care related to TLM activities.· Support with the documentation of infrastructure components and master solutions according to TLM and architecture guidelines, including quality assurance.· Monitoring and reporting of TLM activities in the Group.· Interfacing with other experts with regards to IT Service Management.· Ensure, drive, steer, report and improve the quality of architecture documentation with focus on TLM.· Supporting the development of technical recommendation with respect to TLM.· Updating & maintaining TLM Confluence pages.· Updating & maintaining TLM process templates.· Updating & maintaining TLM service offerings in ServiceNow.· IT Process Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM· Review and reporting of the status of mandatory artifacts and activities.· Maintenance of customer base data.· Engage with stakeholders of TLM Crisis Management and Emergency Management when required.· Engaging with Dev/Ops Teams (Infrastructure and Applications) in support of TLM.· Interfacing with other experts regarding TLM topics in support of the relevant reliability planning feature team.· Attending of all Agile ceremonies and actively taking part in the ceremonies· Adherence to the ZA IT HUB rules, policy and regulations. WHAT DO WE OFFER YOU?· Cutting edge global IT system landscape and processes· Flexible working of 1960 hours in a 12-month period· High Work-Life balance· Remote / On-site work location flexibility· Highly motivating, energetic, and fast-paced working environment· Modern, state-of-the-art offices· Dynamic Global Team collaboration· Application of the Agile Working Model Methodology
