Technical Integrations & Support Engineer (Technical Support Engineer)South Africa
More about this Ozow fantastic position Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow's system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.
The core function of this role is that of a support technician with growth opportunities within the development department. From a support technician to engineers' point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.
In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.
You are an ideal candidate if you have: A proven minimum experience of 1-3 years as a Technical Support AgentRelevant tertiary qualification in information technology, Computer Science or relevant fieldExperience working with APIs and system integrationsExperience troubleshooting logs and using dev tools such as Postman to identify root causesAn ability to assist other engineering teams and merchants in their integration of our servicesThe ability to work shifts and stand by as Our TSE team provides 24/7 supportA good understanding of computer systems, mobile devices, and other technical productsThe ability to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk softwareExcellent problem-solving skillsAn ability to work under pressure, particularly when dealing with times of high demandThe ability to provide step-by-step technical help, both written and verbalIn office perks Healthy breakfast, lunches and snacks (Cape Town)Healthy lunches and snacks (Johannesburg)Monthly socials (Cape Town and Johannesburg)On-site Barista (Cape Town and Johannesburg)Ozow Library (Cape Town)Perks for South African based employees Medical aid subsidy (permanent staff)Group Risk Insurance (permanent staff)Generous paid annual leaveEmployee Health and Wellness AssistanceLearning and Development opportunitiesCommunity initiativesQuarterly team retreats and annual company retreatsEmployee giftingAccess to cutting edge technologyOur Employee Value Proposition Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.
Ready to be exceptional? Apply now!
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