Job Title: Technical Field Specialist
Required for a reputable automotive manufacturing company based in Cape Town, Western Cape.
Requirements:
Minimum 5 years motor industry experience gained in a Technical Services environment / Product Engineering / After Sales.
Degree or National Diploma in any relevant Engineering Field or Diploma/Degree in Operations Management with a Motor Mechanic Trade Certificate and a Master Technician Certificate.
A minimum of 2 years' experience in dealing with automotive product support issues of a technical nature and Customer Service liaison relating to Technical Support.
Expert knowledge of product, Group standards, After Sales systems and support, warranty, dealer workshop processes, technical infrastructure and consumer legal framework.
Proven experience in Dealer Network with specific focus of After Sales and vehicle diagnostics.
Expert knowledge of product defect diagnostics through Guided Fault Finding (GFF).
Have an in-depth knowledge and understanding of the Consumer Protection Act (CPA).
Ability to manage and formulate new dealer strategies.
Effective problem-solving abilities, combined with logical visual and spatial thinking skills.
Customer orientated, assertive and persuasive skills.
Computer literacy (MS Office) and Group systems.
Responsibilities:
Traveling at short notice to repair complex problems to the correct safety and quality standards on vehicles at Dealers (both local and Sub-Saharan Importers).
Performing root-cause analysis of complex vehicle problems and providing input for developing Dealer training content and material to address specific shortcomings and topics.
Conducting in-depth 3-4 day Dealer onsite compliance audits to prescribed Group Aftersales processes and standards.
Ensuring the ongoing development and coaching of Dealer personnel to the desired level of Technical Core Process compliance.
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