Cape Town, South Africa | Posted on 01/10/2025
We help businesses around the globe to step into the future confidently by providing world-class IT services, in the most human way possible.
We have a passion for technology and the way that it evolves, which is why we're constantly improving the tools and methods we use.
We offer a wide range of services across South Africa and the UK, which include:
We are looking for a dynamic, proactive and self-starting Graduate to join our graduate interns!
The successful candidate will work closely with our Technical Team, learning the essentials of IT Technical Support operations and service excellence.
Responsibilities:Answer incoming calls in a timely and professional manner.Log tickets on our system based on priority and impact.Review incoming tickets for accuracy and thoroughness.Organize and refine the ticket descriptions.Confirm ticket classification (e.g., incident, service request) and validate priority levels.Assess ticket details to ensure all necessary information is provided before dispatch.Provide assistance with client queries.Assist with technical coordination duties.Monitor dashboards for ticket statuses and SLA compliance.Support the escalation process.Maintain detailed and accurate records of client interactions and ticket processes.Assist with managing the ticket lifecycle.Gain hands-on experience with our systems and tools.Develop a strong understanding of service coordination and delivery.Accurately process all call and ticket details, as well as service requests.RequirementsSkills and Attributes requirements:
Recent graduate with a Degree or Diploma in Information Technology or Operations or a related field.Possesses a strong logistical mindset with a passion for customer service and problem solving.Demonstrate the ability to self-start and drive your own motivation.Exhibits leadership qualities and a growth-oriented mindset.Capable of thriving in a fast-paced and high-performing environment.Excellent communication and organizational skills.Strong attention to detail.Mentorship and hands-on training and experience in a dynamic environment.Opportunities for professional growth and learning.Exposure to industry-leading tools and processes.
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