Technical Co-Ordinator - East London

Overall Purpose of the Job:Ensure effective completion of all administration duties pertaining to the area.Minimum qualifications and experience:Grade 12 or equivalentExcellent verbal and written communicationMinimum of 2 years admin backgroundComputer literate – MS OfficeExperience with Listener – advantageousMain duties & Responsibilities:Incumbent has to collect quotes for allocated area.Check that quotes are on Listener.Assign quotes to a technician.Prioritize calls to optimize travelling time for technicians.Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)Assist sales in booking techniciansVoiding of Aged jobs and giving pipeline figures of installationsAssisting JHB in sending job cardsBNS and insurance reportsScheduling installations for East London salesEnsure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)Follow up on Top 20, Low Bat and Overactive listResolve all queries related to scheduling immediately and escalate complications.Assist technicians, loading of radios and putting on testEHS AssistanceTechnical assistance to clientsFollow up on all jobs with forward for scheduling the same day.Ensure department runs efficiently by assisting to relieve in the absence of a team member.Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock takeAssist in Technical invoicingDistribution of service and installation stock to Technicians.
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