Technical Co-Ordinator - Cape Town

Overall Purpose of the Job:Ensure effective completion of all administration duties pertaining to the area.Minimum qualifications and experience:Grade 12 or equivalentExcellent verbal and written communicationMinimum of 2 years admin backgroundComputer literate – MS OfficeExperience with Listener – advantageousMain duties & Responsibilities:Collect quotes for allocated area.Check that quotes are on Listener.Assign quotes to a technician.Prioritize calls to optimize travelling time for technicians.Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations).Contact clients to schedule appointments and confirm times (Including telephone technical bookings and control room booking sheet).Assist sales in booking technicians.Void aged jobs and provide pipeline figures of installations.Assist JHB in sending job cards.Prepare BNS and insurance reports.Schedule installations for CPT sales.Ensure that all documents received from OTC are handed to the Technical Manager for allocation to technicians (Invoice stats to Technical Manager).Follow up on Top 20, Low Bat and Overactive list.Resolve all queries related to scheduling immediately and escalate complications.Assist technicians with loading of radios and testing.Provide EHS assistance.Provide technical assistance to clients.Follow up on all jobs for same-day scheduling.Ensure department runs efficiently by assisting to relieve in the absence of a team member.Order, issue and control stock / Stock warehouse responsibilities – assist with stock take.Assist in technical invoicing.Distribute service and installation stock to technicians.Note: We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees, and the choice made is purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.If you are not contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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