Advert reference: uj_001659
Advert status: Online
Apply by: 13 September 2024
Position Summary
Industry: Education & Training
Job category: Education and Training
Campus: Auckland Park Kingsway Campus
Contract: Permanent
Remuneration: Market Related
EE position: Open to all
Level: Skilled
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice.
Job description
The Information and Communications Systems Department (ICS) always strives to maintain the highest quality in technology by providing infrastructure that is world-class to staff, students, and guests.
Job Description: Reporting to the 3rd Line Network and Telephony support manager within ICS, the Network Support Technician will be responsible for providing 3rd Level support for Network, Wi-Fi, and Telephony services across all campuses including the remote sites. This includes designing, installing, diagnosing, repairing, maintaining, and upgrading all networking, telephone, and Wi-Fi equipment to ensure optimal performance.
Upon joining the Department, you will:
Be situated at the Auckland Park Kingsway Campus (APK), but not excluded from supporting all campuses.
Fulfil technical and administrative roles in the Department.
Responsibilities:
Participate in the design of Wi-Fi, network, and telephone solutions.
Installing, configuring, and maintaining Wi-Fi, network, and telephone equipment.
Network, Wi-Fi and Telephone management and support.
Monitoring of network infrastructure (network, Wi-Fi, and telephony) for performance.
Service delivery by providing 2nd Level support when required (Network, Wi-Fi, and Telephone support).
Monitoring of VoIP/telephony infrastructure for performance.
Maintaining existing networks and troubleshooting LAN and WAN networks.
Participate in technological Innovation and Enhancement by providing and implementing innovative ideas in network management or Wi-Fi infrastructure, voice, and video communication.
Participate in the Design, installation and administration of Network equipment, management, and monitoring tools (within the Network and Telephony domain).
Assist with Updating network diagrams and documentation.
Assist with managing up-to-date, accurate device rack layout and allocations.
Assist with ensuring neat and tidy installations.
Collaboration and benchmarking with other global institutions of higher learning.
Project administration.
Strict adherence to university and ICS standards, processes, and procedures i.e., Use of predefined IP addressing and use and VLANs.
Participating in Testing and evaluating existing networks.
Assisting with the replacement of network hardware including network switches and Wi-Fi access points.
Labelling of devices.
Collaboration with other units within the ICS department.
Assisting with Wi-Fi troubleshooting i.e., identifying bad network coverage areas.
Minimum requirements
Grade 12 (NQF Level 4), with 2 to 4 years of Network, Wi-Fi, and Telephone support experience.
2 to 4 years of VoIP design, support and troubleshooting experience.
2 to 4 years of Wi-Fi troubleshooting experience.
2 years of Switch configuration experience.
ITIL Foundation.
CompTIA A and N.
Extensive knowledge of Windows Desktop support.
Computer IP Network and Telephony Principles (WAN and LAN).
Understanding of network and Wi-Fi protocols and technologies.
Understanding of analogue and IP telephone systems.
Behavioural Attributes:
Leadership Skills.
Strong analytical and in-depth technical skills and knowledge.
Fast paced, but carefully thought-out results.
Detail orientated.
Excellent presentation skills.
Must be able to develop new ideas and improvement of old ones.
High standards and high quality of work.
Structured, organised, and efficient work expected of self and others.
Excellent customer service skills.
Excellent troubleshooting skills.
Work as an individual and in a team.
Excellent personal, organisation and ability to prioritise and carry out multiple tasks.
Strong time management skills.
Strong work ethic.
A desire to remain technically capable and an expert in current technologies.
Recommendations:
Post-Matric qualification in the relevant field.
CCNA and HCIA Routing and Switching.
ACFE (Alcatel-Lucent Enterprise Certified Field Expert) OmniPCX Enterprise R11 or equivalent Certification.
Enquiries:
Enquiries regarding the job content: Tsakani Mhlongo on Tel: (011) 559 4005
Enquiries regarding remuneration & benefits: Mrs Glaudina Croukamp (HCM Business Partner) on Tel: (011) 559 3467
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/or a portfolio of your creative output.
Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.
For more information, please review the following link: Justice/Criminal/NRSO.
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
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