Job Description Primary Responsibilities In conjunction with the business strategy set by the Business Assurance (BA) Business Manager and Product Specific Technical Manager, provide an administrative service for customers in accordance with the Business Assurance GSP and GPP Global and local procedures, and perform all post audit back-office administrative procedures from receipt of audit packs from the auditors, through to the issuing of certificates to clients.
Specific Responsibilities Managing post audit activities for all clients in assigned categories to ensure KPI's are met.
This includes and is not limited to: Following up on outstanding audit packs with auditors.
Communicating and following up on applicable information and documentation to/from relevant parties (client/auditors) Issuing, printing, and couriering of certification package to clients after payment confirmation.
Managing, updating applicable platforms and scheme specific databases with audit pack documents and information.
Post certificate issue customer care (sale of stickers, additional flags, frames, certificates.)
Stock taking and ordering of SGS Merchandise for applicable standards.
Participate and in internal and external audits.
Deal with or escalate client queries and complaints relating to services.
Monthly report as required by the Technical Manager.
Provide assistance to all Managers, Stakeholders and Colleagues when required.
Adhere to SGS policies, procedures as well as any other instruction either verbal or in writing to yourself.
Ensure good level of internal controls within the division and provide inputs into the drafting of relevant procedures or improvement of existing procedures and controls etc.
to regulate productive and efficient service delivery and control.
Regularly and proactively interact with clients to build good client relations.
Adhere to all quality and safety requirements of the SGS management system.
Perform any other reasonable tasks as assigned by direct line manager and/ or Manager.
Qualifications Matric or equivalent NQF level qualification.
Languages: Proficiency in English (Read, Speak, Write).
Any other languages an added advantage.
Knowledge of and training in management systems Knowledge of GlobalG.A.P.
and scheme add-ons highly advantageous Knowledge of ISO17065 preferred Additional Information Required Skills and Experience Typing Skills 5 years administrative experience Experience of working in a team environment Client and supplier liaison experience Working within a quality management system High attention to detail Organizational and record-keeping skills Customer focus and service orientation Administrative skills Interpersonal skills Works well under pressure.
Excellent computer literacy in Excel, Word, Outlook, PowerPoint Excellent communication skills Excellent English communication: Speaking, reading, writing
