We are hiring a Technical Account Manager (TAM) in the Amazon Books team. TAMs own operational relationships with top book publishers and sellers and ensure a seamless flow of detail page information and book content to Amazon readers. The successful candidate will be customer obsessed, and show technical aptitude for solving sticky problems while maintaining a positive relationship. In addition, they will persist in the face of ambiguity to find the fix for any escalation, no matter how complex.
This role can be located in Cape Town, London, Luxembourg or Madrid.
Key job responsibilities
The position will be responsible for the following:
• Deliver world class escalation support and own the operational relationship for our top publishers and sellers
• Route opportunities to improve the vendor experience to into the Voice of the Vendor program
• Influence content providers to prioritize Book selection and quality
• Develop and improve global Standard Operating Procedures, especially related to new process creation or transitioning to more cost effective teams
We are open to hiring candidates to work out of one of the following locations:
Cape Town, ZAF
BASIC QUALIFICATIONS- Experience scripting or coding
- Experience communicating effectively with senior leadership
PREFERRED QUALIFICATIONS- Knowledge of internet fundamentals
- Knowledge of cloud computing concepts
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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