Technical Account Manager (Software Services)

This role supports the business by taking responsibility for overall contract management and service delivery of client contracts.
Responsibilities:

Serve as the primary interface for clients
Ensure effective service delivery and contract profitability for client contracts
Continuously engage with the platform and various other business changes and features to remain up to date with the product
Schedule and run all management review meetings, and ensure all processes and documentation are in place
Manage Service Delivery and Improvement Plans and reporting processes
Escalation management and Reporting
Use analytical skills to translate technical subject matter into an easily digestible format for clients
Using a professional and client-centric approach in resolving issues to ensure a positive experience
Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered are viable
Develop and maintain strong relationships with all stakeholders and collaborate with other teams to optimise business processes and achieve overall company objectives

Requirements:

A bachelor's degree in a relevant field would be preferred
At least 5 years experience in a similar role, preferably within the ICT field
Tech savvy and analytical
Excellent verbal and written communication skills

All candidate information will be managed in accordance with POPIA.
If you do not receive a response within 2 weeks please consider your application unsuccessful.
Job Types: Full-time, Permanent
Pay: From R70000,00 per month
Experience:

Technical Client Services: 5 years (Required)

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