Technical Account Manager

Technical Account Manager (TAM)JSM Business Services, on behalf of a renowned client, is looking for dynamic Technical Account Managers (TAMs) to join our expanding team. As a key player in sustaining customer relationships and driving business growth, this role is integral to our continued success.Your Role:Customer Retention: Ensure high customer retention rates.Revenue Growth: Drive revenue growth through effective upselling and cross-selling within our existing client base.One-Time Sales: Secure lucrative one-time sales opportunities.Team Collaboration: Work alongside Customer Care for a seamless client experience.Key Performance Indicators:Customer Satisfaction: Achieve a CSAT score of 90% or higher.Retention Rate: Maintain a customer retention rate of 95% or more.Account Growth: Aim for a minimum of 15% annual account growth.Efficient Response & Resolution: Keep response time under 4 hours and resolution time under 24 hours.Qualifications:Proven experience in account management or a similar role.Strong sales, negotiation, and communication skills.Ability to meet and exceed set KPIs.Commitment to ethical and professional conduct.Job Types: Full-time, PermanentExperience:Technical Account Manager: 1 year (Required)Package & Remuneration:Competitive Salary: Starting from 15k a month plus benefits.Dynamic Commission Structure: Earn commissions based on Monthly Recurring Revenue (MRR) growth, with tiers incentivizing higher retention and growth rates.One-Time Sales Commissions: Earn up to 10% commission on high-value one-time sales.Performance Accelerators: Additional commission for exceptional MRR and one-time sales growth.Additional Incentives: Including annual trips, technology allowances, flexible work arrangements, and more.
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