Cape Town, South Africa | Posted on 07/10/2024
Ontec has a diverse team made up of innovative and competent individuals. The company not only drives performance for employees to excel on a professional and personal level but rewards this performance. People here are satisfied, challenged and happy, which makes it a perfect working environment.
Job DescriptionScope:
To ensure that the daily, weekly, and monthly operations and reconciliations - financial, technical, and otherwise are according to expectations and to enhance the customers' experience by providing value-added services from a technical perspective.
Key ResponsibilitiesPerform frequent audits of each account to ensure operations are financially feasible, sustainable and meet business strategic objectives on an ongoing basis;Manage account portfolio and meet financial objectives;Overall collaboration with all stakeholders within the process to ensure the delivery of desired outcomes;Engage in regular meetings with external customers and internal stakeholders on account performance;Provide business, technical, and product knowledge in support of customer solutions;Establish, implement and constantly update processes and procedures to support exceptional service delivery;Manage customer operations on all relevant Ontec platforms;Provide support for meter reading and billing service;Ability to compile executive, operational and technical reports.RequirementsKey Requirements: Electrical Engineering qualification or equivalent;Relevant technical experience;Excellent people, relationship, and conflict management skills;Excellent communication skills, including formal presentation & report writing;Ability to meet deadlines and work under pressure;Structured and well-organized approach to working;Valid driver's license and own transport.
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