Tech Officer: Systems Engineer (Storage)Reports to: Manager - Backup and Storage
Core DescriptionInstall, monitor, test and maintain backup solutions. Provide specialised technical support (technology specific) and guidance through high-level analysis, diagnosis, and problem-solving. This includes support, installation, and implementation of IT systems for client-specific projects.
Key Deliverables / Primary FunctionsDrive continuous service improvement and optimisation of the operational landscape.Act as the customer interface between Customer 3rd parties in planning, implementation, maintenance, and during incidents.Assist in evaluating product sets, product features, and functions to drive landscape maturity and stability.Provide active support and maintenance of infrastructure in alignment with defined levels of quality, standards, and operability as defined within negotiated service level agreements.Review and maintain technical infrastructure standards & procedures.Evaluate operational compliance and assist in audit reviews and risk identification and mitigation.Participate in defining thresholds for monitoring, alerting, and support.Identify operational trends through analysis to proactively manage client environments.Collaborate to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors.Ensure certification and re-certification of products to maintain high standards of skill and service delivery.Support and mentor junior team members to ensure skills improvement.Provide standby and after-hours support to ensure adherence to contract SLA.Core Functional Skills & CapabilitiesTechnical Report writingTroubleshootingTeamworkCustomer FocusICT KnowledgeCore Behavioural CompetenciesApplying expertise & TechnologyDeciding & Initiating ActionFollowing instructions & proceduresWorking with peopleCulture MatchJob MatchMinimum QualificationsNQF 4: Grade 12 National Diploma
Experience2 years of experience in modern enterprise data protection in an operational capacity with a broad spectrum of support roles and valid certifications.
CertificationsITILVMWareMicrosoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD)Cloud certification (AWS, GCP or Azure) preferredVEEAMCommvault Certification Engineer level required (Certified Expert preferred)Python and/or PowerShell (experience advantageous)NetBackupSpecial Requirements / Employment ConditionValid Driver's licenseAbility to work extended/long hours as required
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