Business unit, Department, Reporting Business Unit: CPS Department: EIS (MS Operating Systems COE) Reports to: Manager: ITS Infrastructure Core Description To manage and support customer technical solutions and provides general technical support on customer systems.
Install, monitor, test and maintain cloud and infrastructure solutions.
To provide specialised technical support (technology specific) Key Deliverables / Primary Functions Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met.
Perform proactive activities such as health-checks, documentation updates and performance reporting Plan, coordinate and implement system changes within client specified change windows.
Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
Assist with project delivery.
Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
Assist colleagues and contribute to the quality and values? Drive a proactive culture to reduce common causes of operational problems.
Understand the requirements of being part of a 24x7 on-call operation Operates closely with associated infrastructure service teams to meet SLA's and resolve problems Core Functional Skills & Capabilities ICT Knowledge Infrastructure Technology Risk Management Teamwork Communication Core Behavioural Competencies Working with people Applying expertise & Technology Delivering Results & Meeting customer expectations Analysing Deciding & Initiating Action Culture Match Job Match Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience 3 years' experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) Or 5 years' experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) if highest qualification Grade 12 Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Valid Drivers license Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker Non-Billable
