Tech Officer: Systems Engineer (Backup)(Sanlam) Reports to: Manager - Backup and Storage
Core Description Install, monitor, test and maintain backup solutions.
Provide specialised technical support and guidance through high-level analysis, diagnosis, and problem solving.
This includes support, installation, and implementation of IT systems for client-specific projects.
Key Deliverables / Primary Functions Drive continuous service improvement and optimisation of the operational landscape. Act as the customer interface between Customer 3rd parties in planning, implementation, maintenance, and during incidents. Assist in the evaluation of product sets, product features, and functions to drive landscape maturity and stability. Active support and maintenance of infrastructure in alignment with defined levels of quality, standards, and operability as defined within negotiated and agreed service level agreements. Review and maintain technical infrastructure standards & procedures. Evaluate operational compliance and assist in audit reviews and risk identification and mitigation. Participate in and assist in defining thresholds for monitoring, alerting, and support. Identify operational trends through analysis to proactively manage client environments. Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors. Certification and re-certification of products to ensure the highest standards of skill and service delivery. Support and mentor junior team members to ensure skills improvement. Standby and after-hours support to ensure adherence to contract SLA. Core Functional Skills & Capabilities Technical Report Writing Troubleshooting Teamwork Customer Focus ICT Knowledge Core Behavioural Competencies Applying Expertise & Technology Deciding & Initiating Action Following Instructions & Procedures Working with People Culture Match Job Match Minimum Qualifications NQF 4: Grade 12 National Diploma
Experience 2 years of experience in modern enterprise data protection in an operational capacity with a broad spectrum of support roles and valid certifications.
Certifications ITIL VMWare Microsoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD) Cloud certification (AWS, GCP or Azure) preferred VEEAM Commvault Certification Engineer level required (Certified Expert preferred) Python and/or PowerShell (experience advantageous) NetBackup Special Requirements / Employment Condition Valid Driver's license Ability to work extended/long hours as and when required
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