Business unit, Department, Reporting Business Unit Client Operations Department Enterprise Infrastructure Solutions Reporting Manager Core Description Under general supervision, responsible for installation and modification of IT infrastructure.
Operates closely with senior storage engineer to determine requirements and resolve problems.
Co-operates with senior support personnel on customer requirements and needs Key Deliverables / Primary Functions • Install, maintain, update, and administer Storage and SAN software.
• Performs storage changes using Change management process and ensures all storage and SAN processes are properly run and managed.
• Diagnose Storage and SAN platform issues and troubleshoot Storage environment for optimal performance and resolve issues promptly.
• System Administration of Windows / Linux / Backup Systems, Storage Appliances, and SAN devices.
• Perform analysis of storage and SAN infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
• Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Reviews/audit the existing storage and SAN , policies, and operational considerations and recommends and establishes best practices.
Ensure Regulatory Compliance.
• Create and update documentation including reports, SLA, Job status, Capacity, etc.
• Documents operational best practices processes and procedures related to the Storage and SAN environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
Core Functional Skills & Knowledge Troubleshooting ICT Knowledge Attention to detail Infrastructure Technology Problem solving Core Behavioural Competencies Deciding & Initiating Action Delivering Results & Meeting customer expectations Coping with pressures & setbacks Working with people Following instructions & procedures Minimum Qualifications NQF 4: Grade 12 National Diploma Relevant IT certification Additional Education -Preferred /Advantage Experience 2 years' system engineering experience with storage in an ICT environment.
Certifications VMWare Preferred/Advantageous Certifications: Certification in Microsoft Windows and Linux.
Professional Memberships in Relevant Industry Level of Engagement & Span of Control Technical/Operational Special Requirements / Employment Condition Ability to cope under pressure Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker Billable
