Tech Officer: Rne Support

Structural InformationJob number: 10017058Job title: Tech Officer: RNE SupportJob grade: OP1Group/ BU: OpenserveDivision: OpenserveSpan of control: 0Reports to: ManagementREM Functional Area: TechnicalCore DescriptionTo perform regional network engineering support and to provide an efficient support service to enable Telkom to meet its business requirements.Job ResponsibilitiesCompiled ReportsDetermine customer requirementsGather informationAnalyze informationPrepare statistical reportPrepare reportFile recordsGeneral administrationCable analysisService Level AgreementsMaintained PlansLiaise with relevant role playersPrint plansUpdate according to plan completionTelkomize digital plansUpdate manual plansCompile wayleaveProcessed DocumentsCompile informationDetermine nature and type of documentIdentify relevant informationValidate questionable informationPrepare documentProofread documentBind documentDistribute documentFollow-up to confirm receiptManaged DocumentationCreate filing systemFile documentsUpdate system regularlyEnsure safekeeping of informationProcessed QueriesDetermine nature of query / information neededDetermine the urgency of query and prioritizeDeal with the queryReroute query if unable to answerKeep record of messagesFollow upMaintained Business SystemsProcess applicationCompile divert sheetRecord completionsUpdate systemsManaged InformationIdentify information requirementsDetermine available information and/or information sourcesGather informationAnalyse and reduce informationProcess informationStore informationDistribute informationCore CompetenciesFUNCTIONAL KNOWLEDGETelkom Procedures; Telkom Policies; Systems; Administration; Communication; Policies and ProceduresFunctional SkillsInformation Management; Analytical; Communicating; Computer Applications; Computer LiteracyATTITUDES/LEADERSHIP COMPETENCIESDiplomatic; Approachable; Assertive; Integrity; Proactive; Customer FocusEducationNQF 4: Grade 12 and relevant modular trainingExperience3 Years relevant experienceCertificationsSpecial RequirementsValid Drivers licenseAbility to work after hoursPhysical RequirementsKey Stakeholders
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