Business unit, Department, Reporting Business Unit Operate Department Managed Services Field Services Enablement Job grade/level OP1 Core Description Responsible for the planning and execution of project staging activities on Retail IT systems, as well as assisting with installations, discontinuance, and repairs.
Key Deliverables / Primary Functions Image, build, configure and stage IT systems (PC's/Network equipment/servers/cameras/handheld devices) using standard business and administrative packages, to ensure full functionality before deployment to customer project site.
Troubleshoot problems with computer systems, including hardware and software issues, network, peripheral equipment problems, etc.
Communicate changes, fixes and processes to the management.
Assist Technical Support with the planning, design, research and acquisition of new or upgraded hardware and software systems.
Perform all necessary activities to keep infrastructure, diagnostics, tools and service aids in ready condition.
Execute installation plans of projects as assigned by Project Management.
Support with the picking, packing and dispatch of equipment to customer project sites, ensuring the inclusion of the staging documentation that was completed.
Core Functional Skills & Capabilities ICT Knowledge Technology Consulting Analytical and Problem Solving Customer Focus Teamwork Core Behavioural Competencies Job Match Applying expertise & Technology Delivering Results & Meeting customer expectations Following instructions & procedures Working with people Coping with pressures & setbacks Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment Certifications Comptia A+ and Network Microsoft Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA) Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 0 Level of Engagement Engagement with all levels internal to the Business Unit, as well as clients Special Requirements / Employment Condition Ability to work extended /long hours as and when required Valid Drivers license Workplace / Physical Requirements Full-time Office Based position.
Billable