Tech Officer: Jnr Customer Engineer (FS)Reports to: Ops Manager: Onsite Operations (M/S6)
Core DescriptionProvision of routine hardware service, or 'remote' diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary FunctionsContinuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB).Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements.Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed, including tracking and checking the necessary items to ensure that these are as described in the instructions or plans.Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.Support fellow technicians telephonically using remote tools and customer software packages (i.e. Remedy).Diligently drive SLA.Core Functional Skills & CapabilitiesICT KnowledgeProblem solvingCustomer ServiceTeamworkCore Behavioural CompetenciesWorking with peopleFollowing instructions & proceduresApplying expertise & TechnologyCulture MatchJob MatchMinimum QualificationsNQF 4: Grade 12 National Diploma
ExperienceMinimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment.
CertificationsCOMPTIAMicrosoft Systems Associate or Engineer (MCSA or MCSE)Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.Special Requirements / Employment ConditionRequired to travel locally.Drivers Licence and Reliable Vehicle - both required.Ability to work extended / long hours as and when required.
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