Purpose & Overall Relevance for the Organization: As a Tech Infrastructure Manager, you will be responsible for managing and maintaining the organization's IT infrastructure to ensure smooth day-to-day operations as well as future business requirements in a friendly, effective, and efficient way.
Your role will involve a combination of hands-on technical support and project management tasks to enhance the efficiency and reliability of the company's IT systems, while acting as a key link between EM South Africa users and Global IT to drive customer satisfaction, facilitating and interacting with management, users, technical teams and third parties as required.
Key Responsibilities: Responsible for day-to-day IT services, ensuring business systems are operating effectively.
Implement infrastructure to support business needs and ensure customer satisfaction.
Monitor the organization's retail infrastructure, managing network outages with the global support teams to minimize downtime and disruption to trade.
Execution of global infrastructure rollouts in partnership with the functional infra-areas to completion so that expected business benefits are realized.
Collaborate with internal teams to identify IT requirements for upcoming projects and provide technical expertise during project planning and execution.
Manages internal and external stakeholders through appropriate communication and reporting.
Follow-up to ensure that end-user IT requirements or issues are resolved promptly for optimal performance.
Identify, support and drive IT innovations and standard, best practice IT solutions.
Evaluate emerging technologies and make recommendations for IT infrastructure improvements to enhance operational efficiency.
Manage external vendor and service provider relationships.
Allocates tasks to the respective team members considering experience, complexity, workload, and organizational efficiency.
Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
Local travel within South Africa may be required.
Key Relationships: Global IT and Infrastructure Delivery Hubs Business Tech Consultants / Analysts Respective business functions ( GOPS, Finance, HR, Brand Marketing, Wholesale/Retail) External Service Providers Knowledge, Skills and Abilities : Ability to translate business requirements into cost efficient (IT) solutions.
Experience in managing and leading small/medium sized IT projects.
Technical proficiency and awareness.
Familiarity with Agile / ITIL framework and IT service management principles.
Experience with cloud computing platforms (e.g., AWS, Azure) and virtualization technologies.
Requisite Education and Experience / Minimum Qualifications: Bachelor's degree in computer science, Information Technology, or a related field.
Minimum of 5 years IT experience, with 2 years project management, previous experience leading a team of technical engineers also beneficial.
Proven experience in IT support and project delivery, preferably in a corporate environment.
Proficiency in project management methodologies and tools.
Strong knowledge of network infrastructure, hardware, software and security best practices.
Excellent communication skills and the ability to work effectively in a team environment.
Understanding of different cultures, and able to work with people from other functions/markets.
