Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
What will you doSantam's Operations division currently has an exciting opportunity available for a Team Manager who will be based within Hill On Empire, Parktown. If you hold customer experience at the heart of all your actions and decisions and have the ability to deliver results through the effective leadership of a team, we invite you to apply for this position.
To lead teams:
Ensure that service levels are met across the available channelsIdentify and solve problemsBe available and ensure accessibility of leadershipConduct performance reviewsIdentify training needsCoach and develop staffEnsure adherence to the code of conductManage successionCollaborate in cross-functional environments to deliver exceptional customer valueDrive service delivery by ensuring high quality and turn-around timesIdentify and eliminate wasteEnsure and manage continuous improvementEngage other stakeholdersDisplay results through visual management techniquesAchieve agreed quality assessment ratios and turn-around timesManage own development to increase own competenciesInspire, lead, engage, coach, develop, and motivate a team of dynamic and successful customer-facing agents to deliver the best service in the insurance industryAnalyze data for decision makingQualifications and ExperiencePreferable: Degree or National Diploma (NQF 6) with attendance in Insurance programmes (NQF 5)FAIS complianceKnowledge of the key outputs of the Personal Lines contact CentrePro-active and reactive underwriting experienceKnowledge and SkillsCommunication skills – verbal and writtenProblem solving and decision-making skillsConflict management and negotiation skillsPerformance management skillsCoaching skills (goal setting)Relationship building skillsProject management (beginner)Personal AttributesDrives resultsInformation seekingClient focusFlexibility and adaptabilityCultivates innovationAnalytical thinkingManages complexityAction orientedBusiness insightBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationAt Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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