Team Leader : Technical Support

A leading Financial Services Provider is looking for a Technical Support Team Leader Job Description1.
Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g.
Boardrooms)• Escalation of calls to 3rd line and other Teams.2.
Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management 3.
Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF) 4.
Finance, procurement and asset management• Ensure that end user equipment (e.g.
laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.Education RequirementsNationals Diploma in IT Technical/Legal CertificationA+N+Experience 5 Years Experience in 2nd and 3rd line of supportTeam Leader Experience