Team Leader Sales Department

Our client stands out as a premier debt counseling firm nationwide reflecting their exceptional client service and the caliber of their team members.
They are dedicated to fostering fairness diversity and growth opportunities for their employees as an equalopportunity employer.
Currently they are seeking a Sales Team Leader who is resultsoriented to undertake the following responsibilities.

Key Responsibilities include but are not limited to Managing a team of sales Lead generators

Driving team targets in accordance with the departments KPI requirements

Evaluating data and using the information to boost productivity and ensure steady staff development.

Managing the collection book at optimal capacity

Providing encouragement training coaching and performance improvement plans to agents where necessary

Ensuring adherence to compliance requirements through call listening and performance evaluation

Liaising with other departments to ensure departmental synergy and ultimate company success.

Ensuring relevant HR documentation is submitted electronically as well as manually.

Maintaining Quality and compliance

Requirements: Matric (essential)

Related Diploma or degree (advantageous)

Clear ITC and criminal record (essential)

Min.
2 years Debt Collection experience (advantageous)

Min.
2 years Debt Review experience (advantageous)

Min.
2 years Sales Team Leader experience (essential)

POPI knowledge (advantageous)

Dialler systems and CRM

Key Competencies: Effective communication

Strong administrative skills

Excellent time management

Enthusiastic and passionate

Problemsolving abilities

Active listening skills

Coaching proficiency

Working hours: 08:00 17:00 (Mon Fri)