About the CompanyOur client, a seasoned leader in financial wellness programs, specializes in empowering employees with effective money management skills. Research highlights the alarming impact of financial stress on performance and health, ranking alongside major life events like divorce. Through tailored financial literacy training, our client aims to alleviate this burden, fostering a healthier and more resilient workforce.Why should you choose our Client?With 15 years of expertise, our client crafts tailored financial literacy programs, empowering individuals to own their financial futures. Join them in tackling the stress epidemic head-on and shaping a vibrant, resilient workforce. Embrace boundless opportunities for growth in their dynamic environment. Join the movement today!Hours: 8am-5pm (MON-FRI), with potential Saturday work (morning to midday) if required.About the RoleJoin as a Team Leader, where your expertise in call centre operations, customer service, financial coaching, and debt management is crucial. You'll lead by example, ensuring quality control in telesales, coaching team members, and managing customer interactions. Experience in appointment booking and financial services is advantageous.Duties & ResponsibilitiesRole & Responsibilities:Call Centre Specialist: Provide excellent customer service, drawing on financial coaching and debt management skills. Handle inquiries efficiently while multitasking with basic computer skills. Resolve customer issues promptly and professionally.Customer Service Expert: Utilize scripted interactions for consistency and effectiveness. Conduct customer satisfaction calls and resolve complaints with finesse. Maximize sales opportunities through appointment bookings.Financial Wellness Advocate: Share financial knowledge to promote literacy and enhance services.Communication Specialist: Communicate clearly and professionally, both verbally and in writing. Maintain accuracy and uphold core values in all interactions.Desired Experience & QualificationsRequirements:MatricStrong background in call centre operations, customer service, financial coaching, and debt managementBasic computer skills, including excellent proficiency in Excel and spreadsheets2-3 years of experience in team leadership and customer service within a call centre environmentExperience in quality control in a telesales environment, including listening to calls and providing coaching to team membersProficiency in scriptingAbility to lead and motivate team members effectivelyExperience in conducting customer satisfaction calls and handling complaintsProficiency in booking appointments, with experience in "lead warming" preferredExperience in financial wellness and services is desirable but not mandatoryStrong attention to detailAlignment with core values, including following processes and doing what's rightPrevious experience in team management, leadership, or coaching is preferredPackage & RemunerationSalary: R14 000-R16 000 CTC
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