We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above, finalize your application by clicking apply below.ResponsibilitiesTo manage and lead a team to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements, and operational processes are implemented, followed, and adhered to.The Team Leader is also a Representative (REP) appointed by the bank.ExperienceMinimum: Minimum of 3 -5 years' experience in a banking, retail, finance, client service environment in a leadership role.Ideal: Credit Life and Funeral Insurance experience (role specific)Qualifications (Minimum)Grade 12 National Certificate / VocationalQualifications (Ideal or Preferred)A relevant tertiary qualificationKnowledgeMinimum: General Microsoft Office systemsClient ServiceCredit Life and Funeral Cover Insurance claims, but may include additional products in the future as the bank expands its product range.Credit life cover includes the full claims assessment process for retrenchment, unemployment, temporary loss of income, death and permanent or temporary disability. It may from time to time include other ex gratia payments as confirmed by the Policy owners.Funeral cover includes assistance gathering the minimum required documents and communication with clients relating to their claim status.Ideal: Disciplinary code and proceduresKPA procedures and policiesAdherence policiesClient relationship principles and environmentLiaising with 3rd party providers, insurers and re-insurersWorking knowledge of Capitec Bank's integrated systems, structure and infrastructure.SkillsCommunications SkillsComputer Literacy (MS Word, MS Excel, MS Outlook)Attention to DetailNumerical Reasoning skillsConditions of EmploymentClear criminal and credit recordCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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