Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.We have an amazing opportunity for a Team Leader. Do you think you have what it takes to be our newest Purple Star?The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.With Hollywoodbets You WillInnovate and create as part of a like-minded, authentic Team eager to achieve goals.Embrace challenges and the thrill of working in a vibrant and fast-paced industry.Grow with our development plans and culture that allows you to further your career.A Bonus To Have6 months within the Gaming or Betting industry.Relevant Diploma, Degree or NQF 4 Learnership.Valid driver's license.1-2 Years leadership experience.What You Will Do For The BrandBranch growth: Ensure achievement of targets within your areas in accordance with Branch budgets.Drive business results by creating an open dialog with your guests to educate them on all your Branch products.Ensure betting boards are updated timeously.Update memos, card changes, results and scratchings throughout the day.Be knowledgeable on all game rules, odds and pay-outs.Ensure to call the BSC department before laying a bet over the limit.Take customer bets where applicable (A requirement in express Branches).Visit outlets as per call.Cash administrationManage cash within the Branch according to defined processes to minimize risks, theft and fraud.Educate team members on all FICA Compliance.Submit daily banking schedules to the Branch Manager and Senior Team Leader.Ensure adherence to credit card administration and EFT policies where applicable.Issue correct floats to team members at the end of their shift.Conduct interim checks throughout the day with the Team Leader on duty.Reconcile by end of shift to the balance reflected on the LPM, Admin and HIS report.Manage recovery processes in line with procedures.Follow the correct process for lost ticket claims.Record guest details and ID number to validate payment after 90 days.Branch reportingEnsure daily newsflashes provide a high-level overview of operations.Manage Branch stock control to ensure sufficient supply.Conduct weekly stock taking and account for shortages.Notify the Branch Manager, Senior Team Leader and Cash Management Department of stock shortages.Security managementBe aware of surroundings when opening and closing the Branch.Ensure adherence to security factors during banking.Know the locations of all panic buttons within the Branch.Ensure all cameras inside and outside the Branch are in working order.Manage all security aspects in the Branch.Conduct cashing up process with Branch doors closed and security monitoring.Branch appearanceEnsure the Branch is neat and tidy according to Hollywood standards.Maintain facilities in good working condition.Comply with procedures to prevent losses and report any problems promptly.ComplianceEnsure compliance with the company's internal control policy.Adhere to company, legislative and legal requirements.Ensure compliance with Gambling Board requirements.Escalate fraudulent activities and ensure a registered FICA officer is on site at all times.Ensure a licensed manager is on duty before a shift begins.Ensure team members are dressed in correct Hollywood uniform when on duty.Prohibit team members from taking personal bets within the Branch.Prohibit team members from being behind terminal counters when off duty.Prohibit team members from utilizing the Limited pay-out machine while on duty.CommunicationCirculate operational communication within the Branch to all team members.Ensure team members are aware of key business campaigns and updates.Follow the correct lines of communication and provide timely feedback.People managementManage team member rosters and schedules to ensure adequate staffing.Manage staff attendance and behavior with guidance from Branch Manager and Senior Team Leader.Submit recruitment documentation to the Human Resources department in a timely manner.Guest ServiceProvide good guest service by being friendly, helpful, polite and courteous.Pro-actively address guest complaints and ensure positive feedback.Build strong relationships with regular guests.Create a guest-centric culture within the Branch and promote "service with a smile."ValuesActively promote Hollywood values and lead by example.Manage LPMs and maintain a close working relationship with other divisions.Work closely with the Branch Manager and Senior Team Leader to suggest improvements for guest attraction and retention.Be available 24/7 in case of emergencies.What You Will Bring To The TeamGood communication and interpersonal skills.Excellent planning, organizational and time management skills.Strong attention to detail and initiative.High ethical standards and reliability.Impressive people management and reporting skills.Good knowledge of Marketing Management and presentation experience.Excellent knowledge of operating systems and betting procedures.Demonstrates exceptional attention to detail.Strong people management and problem-solving skills.Good report writing skills (verbal and written).So, are you ready to level up, learn, and perform at your best? Apply now!
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