We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above, finalize your application by clicking apply below.ResponsibilitiesTo lead a team of agents to ensure SLA adherence within Recoveries Administration by strategically implementing processes and reporting to optimize client query handling, without increasing reputational risk to the benefit of Capitec Bank.ExperienceMinimum:Minimum of 3 - 5 years' experience in a banking, retail, finance, or client service environment.Ideal:Previous people leadership experience.Function relevant experience; deceased estates.Qualifications (Minimum)National Diploma.Qualifications (Ideal or Preferred)Bachelor's Degree.KnowledgeMinimum:Customer relationship management.HR principles and processes.Ideal:Regulations pertaining to deceased estates.Disciplinary code and procedures.KPA procedures and policies.Adherence policies.Liaising with 3rd party providers.Working knowledge of legislation relevant to the banking environment (i.e. FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI)).Leading a team in an SLA and client service focused environment.SkillsCommunications Skills.Computer Literacy (MS Word, MS Excel, MS Outlook).Leadership Skills.Attention to Detail.Planning, organizing, and coordination skills.Interpersonal & Relationship management Skills.Conditions of EmploymentClear criminal and credit record.Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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