Team Leader: Cross Skill

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what this job is about and complete a short assessment, please click here!Once you have completed the above, finalize your application by clicking apply below.ResponsibilitiesCoordinate and lead the Cross Skill team to achieve business objectives by meeting targets while focusing on client service and outbound campaigns; ensuring that a high quality service is delivered to all Capitec Bank clients and non-Capitec Bank clients.ExperienceMinimum: 2-3 years in a client service environment2-3 years client contact centre experienceIdeal: 2 years in a leadership, people management roleQualifications (Minimum)Grade 12 National Certificate / VocationalKnowledgeMinimum: Capitec Bank products, processes, and systemsHR principles and processesKnowledge of contact centre systems / ticket management systems (e.g., Avaya and STrack)Knowledge of Campaign principlesKnowledge of how Dialers workIdeal: SkillsCommunication SkillsLeadership SkillsComputer Literacy (MS Word, MS Excel, MS Outlook)Attention to DetailPlanning, organising, and coordination skillsReporting SkillsConditions of EmploymentWilling and able to work shifts, including weekendsClear criminal and credit recordCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06

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