Our client, a leading Asset Management company, is looking for the right individual to take on the role of Team Leader for Client Services. In this role, the individual will minimize financial and reputational risk exposure related to administration functions for internal and external stakeholders by enabling others.
Job Responsibilities:Build strong relationships with external stakeholders by identifying needs, paying on time, resolving queries timely, networking, and maintaining regular communication.Foster collaboration and ongoing communication within the team by assigning responsibility and accountability and sharing relevant information.Ensure transformational targets are met by considering these targets during staff recruitment, retention, and training processes, utilizing suppliers from the preferred supplier list.Contribute to a culture conducive to achieving transformation goals by participating in the company's culture-building initiatives (e.g., staff surveys).Participate in the development and implementation of action plans to address issues raised in culture surveys to improve results.Create a client service culture through necessary interventions.Support and encourage staff participation in corporate responsibility initiatives.Achieve operational excellence by supporting business optimization improvements through team engagement.Encourage the team to generate innovative ideas and share knowledge.Improve turn-around times by mentoring staff and measuring performance according to SLAs.Contribute to business unit profitability by preventing and minimizing financial losses and monitoring expenses.Manage staff performance by implementing performance agreements, providing regular feedback, and recognizing achievements.Mentor and coach staff on identified performance gaps and agree on appropriate actions.Motivate staff to perform and contribute to business success by creating a teamwork environment through engagement and participation in decision-making processes.Stay abreast of developments in the field and build capability by identifying current and future training and development needs.Contribute to team effectiveness by following the recruitment process when hiring talent.Maintain a high-performing team and create an optimal performance environment by identifying talent through career conversations and developing retention programs.Ensure self and staff understand and embrace the company's Vision and Values by leading by example and reinforcing values during meetings.Manage the onboarding process of new employees according to the onboarding checklist.Meet team objectives by scheduling and coordinating staff and resources according to daily SLAs.Improve team performance by identifying performance gaps from assessments and mentoring staff accordingly.Drive workflow efficiency by reviewing work quality, monitoring systems, and coordinating activities based on work volumes.Resolve work obstacles by investigating and identifying root causes, selecting alternatives, and providing feedback to stakeholders.Education:National Diploma: Financial Management, Matric / Grade 12 / National Senior CertificateExperience:2-3 years of people management experience in financial risk and process managementTechnical / Professional Knowledge:Business administration and managementClient service managementCommunication strategiesConsumer behaviorFinancial accounting principlesGovernance, risk, and controlsPrinciples of project managementRelevant company product knowledgeStaff resource planningManagement information and reporting principles, tools, and mechanismsBehavioural Competencies:Aligning performance for successCoachingCustomer focusFacilitating changeGuiding team successDelegation and empowerment
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