We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above finalize your application by clicking apply below.ResponsibilitiesCoordinate and lead a team of Administrators responsible for working on Client Accounts in the Financial Crime Operations and Business Support Division.Ensure operational efficiencies and adherence to service level agreements, in line with relevant frameworks and service level standards.ExperienceMinimum:3 – 5 years' experience in a banking / retail / finance / client service environmentPrevious leadership experienceIdeal:Contact Centre experience and/or function relevant experienceQualifications (Minimum)A relevant tertiary qualification in Accounting - Financial Accounting or Business ManagementQualifications (Ideal or Preferred)Bachelor's Degree in Accounting - Financial Accounting or Business ManagementKnowledgeMinimum:Principles of customer serviceGeneral office and task management systemsIdeal:Disciplinary code and proceduresKPA procedures and policiesAdherence policiesOnline and cell phone banking process and technical frameworks (role specific)Liaising with 3rd party providersWorking knowledge of legislation relevant to banking environment (i.a. FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI))SkillsCommunications SkillsLeadership SkillsPlanning, organising and coordination skillsConditions of EmploymentClear criminal and credit recordCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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