Team Leader: Call Centre

Capitec, Johannesburg, Gauteng, South AfricaTeam Leader: Call CentreWe're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above, finalize your application by clicking apply below.Purpose StatementTo manage the 24-hour Call Centre to ensure that a high-quality service is provided to clients by a highly skilled and trained team of Call Centre Agents operating within an efficient environment according to approved, up-to-date, well-documented processes and procedures.ExperienceMinimum:2-3 years Call Centre experience with leadership or oversight experience2 years Banking experienceBanking products relating to all types of accounts, credit cards, and electronic banking products.People management practices and principlesBusiness acumenStakeholder engagementBanking/Financial Services landscape and productsCustomer service principles and practiceBusiness communication and presenting of informationDelegation and conflict managementIdeal:Capitec Bank environment and productsBanking and legislative requirementsComputer literacy: Call Centre system & reportingQualifications (Minimum):Grade 12 National Certificate / VocationalQualifications (Ideal Or Preferred):Bachelor's Degree in Commerce or PsychologyKnowledge & SkillsCommunication SkillsComputer Literacy (MS Word, MS Excel, MS Outlook)Planning, organizing, and coordination skillsLeadership SkillsInterpersonal & Relationship management SkillsConditions of Employment:Clear criminal and credit recordCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesBankingReferrals increase your chances of interviewing at Capitec by 2x.
#J-18808-Ljbffr