Team Leader, Branch

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We're passionate about creating growth in Africa, bringing true, meaningful value to our clients and the communities we serve, and creating a real sense of purpose for you.Job DescriptionTo manage and develop a team and all other available resources (people, process, and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.QualificationsMinimum Qualification:NQF Level 6 FAIS aligned qualificationExperience Required:Client Coverage in Personal and Private Banking for 3-4 years. Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with a good understanding of bank processes, policies, and products.Additional InformationBehavioral Competencies:Adopting Practical ApproachesArticulating InformationChallenging IdeasConvincing PeopleDirecting PeopleTechnical Competencies:Application & Submission Verification (Consumer Banking)Banking Process & ProceduresCustomer Acceptance & Review (Consumer Banking)Customer Understanding (Consumer Banking)ProcessingProduct Knowledge (Consumer Banking)
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